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FAQ's
How many issues are there in the collection?

100 issues.

How often is the collection published?

Every week.

How much does each issue cost?

Issue 1 comes at the special price of 99p (€1.99).

Issue 2 comes at the special price of £2.99 (€3.99).

Issue 3 onwards is priced at £5.99 (€8.99).

How can I get copies if I live outside the UK or Republic of Ireland?

We are sorry, but at the moment we cannot send copies outside the UK and ROI.

How do I subscribe?

You can subscribe in one of 3 ways; online, by telephone on 0844 412 9971, or by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.

What payment methods are available?

Direct Debit, Switch, Maestro, Visa, Delta, Mastercard or via invoice.

Have you received my subscription request - I have not had confirmation?

If you have subscribed online, you will receive a confirmation email followed by within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form.

If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription.

If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team by one of the methods below. If you email the team, please include your name in the subject line.

When will I receive my free gifts?

For subscribers starting with issues 2, 3, or 4, you will receive 2 issues (1 FREE), with your FREE Keyring Torch and FREE Handheld Microscope with your 1st delivery

With your 2nd delivery, you will receive your FREE Horrible Science Volcano Kit.

With your 4th delivery, you will receive your FREE Smashing Solar System Jigsaw (for people starting from issue 1, this will be delivered with your 5th delivery).

For subscribers starting with issue 1, you will receive your free issue and the above gifts with your 2nd delivery. Your 1st delivery will be issue 1 packaged by itself.

With your 3rd delivery, you will receive your FREE Horrible Science Volcano Kit.

With your 4th delivery, you will receive your FREE Smashing Solar System Jigsaw.

Please note that gifts were part of a special offer only available to people who started their subscription with issues 1, 2, 3 or 4.

How do I cancel my subscription?

You can cancel at any time giving 28 days notice - please contact our Customer Service Team via telephone, post or email (see details below). If you contact the team by writing, please include your name and subscription reference.

Can I get the free subscription gifts without subscribing?

No, sorry, the subscription gifts were only available for a limited time, exclusively for people who started their subscription with issues 1, 2, 3 or 4. But if you would like to subscribe from a later issue, please click here.

How do I return an issue?

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

Hachette Partworks Ltd. PO Box 77, Jarrow, NE32 3YH

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

How can I get back issues?

You can order back issues via the Hachette Partwork shop, or alternatively you can contact our Customer Service Team using one of the methods below. Please note that it can take up to 28 days to deliver your back issues from receiving your request if you order via customer service.

Why have I received the wrong issue/s?

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team by one of the methods below. If you email the team, please include your name and subscription reference in the subject line.

Why can't I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team on my3dglobe@jacklinservice.com.

I cannot find copies in the shops – what do I do?

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free amazing subscription gifts!

What should I do if I receive a damaged issue?

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

Telephone

Call the My 3D Globe hotline on 0333 300 1510 (calls are charged at your local rate from a UK landline).

From the Republic of Ireland call 0333 300 1511 (calls are charged at your local rate from a ROI landline).

Post

Write to our Customer Services Centre at:


My 3D Globe
PO Box 77
Jarrow
NE32 3YH

Email

Contact us via our online form. Please fill in your details below.

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